Email Support
Questions, sign-in help, or bug reports — we read every message.
team@gg.consultingResponse within 1 business day
App Help
Trouble with the app on your phone? Tell us your device and what happened.
team@gg.consultingMon–Fri, 9am–5pm ET
Account & Billing
Company account, users, or billing questions are handled by the HomePros team.
team@gg.consultingGeneral inquiries
Frequently asked questions
How do I sign in to Go Time?
Go Time uses your HomePros CRM account. Sign in with the username and password your organization provides. If you're not sure of your credentials, ask your company administrator or email team@gg.consulting.
I forgot my password or my 2-factor code isn't arriving.
Use the "Forgot Password" link on the login page to reset it. If your company requires a 2-factor code and it isn't arriving, wait a moment and use "Resend," check your spam folder, and confirm your phone or email on file is correct. Still stuck? Email team@gg.consulting.
The app won't load or is stuck on the login screen.
Check your internet connection, then fully close and reopen the app. Make sure you're on the latest version from the App Store. If it persists, email team@gg.consulting with your device model and iOS version.
What are the payments I see in the app?
Any payments collected in Go Time are for real-world products and services your company performs for its customers (such as installation, repair, deposits, or invoices) — processed through our payment provider. They are not payments for app access or digital features.
How do I get the app or install updates?
Download Go Time from the App Store on your iPhone, and keep automatic updates on so you always have the latest version. New features and fixes ship through regular App Store updates.
How do I request a feature or report a problem?
We'd love to hear it. Email team@gg.consulting with as much detail as possible — steps to reproduce, screenshots, and when it happened all help.
Company account or billing questions? Those are managed through HomePros CRM — visit HomePros Support or email team@gg.consulting.