Go Time is a workforce app for the employees and contractors of businesses that use HomePros CRM. It is operated by ESCO Ventures LLC ("we," "us," or "our"). This Privacy Policy explains what information the app handles and why. Go Time is a business tool provided to workers by their employer — it is not intended for the general public or for personal consumer use.
1. Who this policy covers
Go Time accounts are created and provided by an employer (a "Company") that subscribes to HomePros CRM. If you use Go Time, you are typically an employee, contractor, or team member of that Company. The Company is responsible for the customer and business data it manages in HomePros CRM; we process that data on the Company's behalf as its service provider.
2. Information we collect
Account and profile information
When you sign in, we use the credentials your Company issued (username and password) to authenticate you. Your profile may include your name, email address, phone number, role/user type, Company name, and profile photo. We assign a user account identifier (user ID) to your account, and sign-in tokens are stored securely on your device so you can stay logged in.
Location information
Go Time uses your device's location to support core job functions, including:
- Recording where you clock in and out and where you start and finish jobs;
- Showing your position on the crew/dispatch map so your team can coordinate; and
- Providing navigation and routing to job sites.
Location while clocked in: While you are clocked in to an active shift and the Go Time app is open, we collect your location (approximately once per minute) so your dispatcher and team can see crew locations on the map. On iOS, collection pauses when the app is not in use. On Android, collection may continue while you are clocked in using a visible notification on your device; it stops when you clock out. You can control location access at any time in your device's Settings; disabling it may limit clock-in, mapping, and navigation features.
Camera, microphone, photos, and video
With your permission, Go Time uses your camera and photo library so you can capture and upload job documentation — such as before/after photos, completion photos and videos, and photos of expense receipts. When you record a job completion video, the microphone is used to capture the video's audio. These are uploaded to the associated job or expense record in HomePros CRM.
Business and customer data
To do your job, the app displays business data from your Company's HomePros CRM account — for example job details, schedules, customer names and addresses, phone numbers, line items, quotes, payments, inventory, and notes. Some customer details (such as a full street address) are shown only when appropriate for the job (for example, once you are en route). This data belongs to your Company.
Search activity
When you search within the app (for example, to find a job, customer, product, or record), your search terms are processed to return results and may be logged as part of normal app activity. We use this only to operate and improve search and app functionality — not for advertising.
Payments
Payments collected through Go Time are for the real-world products and services your Company performs for its customers (such as installation, repair, deposits, or invoices) and are processed by a third-party payment processor. Go Time does not charge you for app access or in-app digital features. We do not store full card numbers on your device.
Usage, device, and diagnostic information
Like most apps and websites, our servers automatically receive technical information such as your IP address, device and operating-system details, and product-interaction/usage data (for example, which screens and features you use and how you navigate the app). If the app encounters an error, it may send us a diagnostic report (for example, the error message and the screen you were on) so we can fix problems. We use this information to operate, secure, troubleshoot, and improve the app — not for advertising.
What we do not collect
Go Time does not access your contacts or address book, does not record audio outside of videos you choose to capture, and does not include third-party advertising trackers.
3. How we use information
- To authenticate you and keep your account secure;
- To provide app features — scheduling, job management, time tracking, mapping/navigation, job documentation, expenses, and payments;
- To coordinate crews and jobs for your Company (including showing crew locations while clocked in);
- To operate, maintain, troubleshoot, and improve the app, including analytics to understand how features are used;
- To comply with legal obligations and enforce our terms.
4. How information is shared
We share information only as needed to run the service:
- With your Company: Your activity, location while clocked in, time records, and job documentation are visible to authorized managers and dispatchers at your Company.
- Service providers: We use trusted vendors to host our systems and deliver features — for example cloud/hosting infrastructure, a payment processor for customer payments, and messaging providers for SMS notifications. They may process data only to provide services to us.
- Legal and safety: We may disclose information if required by law or to protect the rights, property, or safety of our users, the public, or us.
- Business transfers: Information may be transferred as part of a merger, acquisition, or sale of assets.
We do not sell your personal information, and we do not use it for cross-app advertising.
5. Data retention
We retain information for as long as your account is active and as needed to provide the service to your Company, and thereafter as required for legitimate business, legal, or record-keeping purposes. Business and customer records are retained according to your Company's settings and agreements with us.
6. Security
We use administrative, technical, and physical safeguards designed to protect information, including encrypted connections (HTTPS) and secure storage of authentication tokens on your device. No method of transmission or storage is completely secure, but we work to protect your information and continuously improve our safeguards.
7. Your choices and rights
- Permissions: You can grant or revoke location, camera, and photo access at any time in your device's Settings.
- Account data: Because your account is provided by your Company, requests to access or correct your personal data are generally handled through your Company. You may also contact us using the details below.
- Deleting your account: You can request deletion of your Go Time account and associated personal data at any time — see Delete your account & data below.
- Regional rights: Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data. We honor applicable requests as required by law.
8. Delete your account & data
Any Go Time CRM user can ask us to delete their account and the personal data associated with it. You do not need to contact your Company first.
How to request deletion
- In the Go Time CRM app: open the More menu, tap Account & Privacy, then tap Request account deletion and confirm. You will be signed out and your request is queued for our team.
- By email: send a message to team@gg.consulting with the subject "Go Time CRM account deletion request" from the email address on your account, including your username and Company name.
What happens next
We verify the request and complete deletion within 30 days. Once processed, your account is deactivated and the following personal data is deleted or permanently de-identified: your name, email address, phone number, profile photo, sign-in credentials, device sign-in tokens, and your location history collected while clocked in.
What we keep, and for how long
- Business records that belong to your Company — such as jobs you worked, time-clock and payroll entries, expense records, job photos and completion videos attached to customer jobs, and notes — are the Company's records. They are retained under the Company's HomePros CRM account and no longer linked to your personal contact details.
- Legal and security records — for example transaction, audit, or fraud-prevention logs — may be retained for up to 7 years where required by law or for legitimate business purposes, then deleted.
- Backups are overwritten on a rolling basis within 90 days of deletion.
If you only want to stop using the app without deleting your account, you can simply sign out and uninstall it, or ask your Company's administrator to deactivate your account.
9. Children's privacy
Go Time is a workforce tool intended for adults and is not directed to children under 13, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date above and post the updated policy at this URL. Significant changes may also be communicated through the app or to your Company.
11. Contact us
If you have questions about this Privacy Policy or your information, contact us at:
- Email (Go Time support): team@gg.consulting
- Email (privacy inquiries): privacy@homeproscrm.com
- ESCO Ventures LLC — HomePros CRM